Log on ULearning

For ULearning participants, there are two possible situations to log in.

1. You are a participant with a Solis-ID (an account from the University of Utrecht).
2. You are a participant without a Solis-ID (a so-called ‘local Moodle account’).

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With a Solis-ID:

1. The participant receives an invitation from the instructor.
2. The participant clicks the link and arrives at the login page with ‘log in here with your Solis-ID.’

1. If the Solis-ID is active, the correct password and Multifactor authentication (via NetIQ or Authenticator) are properly set up, you will see the ULearning dashboard and can access your course.
2. If the Solis-ID is inactive or an incorrect password is used, you will receive a ‘login failed’ message.
   In case of issues, please contact the UU service desk at 030 – 253 45 00 or servicedesk@uu.nl and specify what’s going wrong.
   Be sure to include the following information: course name, Solis-ID (no password), course start date (for potential urgency), and whether MultiFactor authentication is set up (NetIQ or Authenticator) if known.

Without a Solis-ID:

1. The participant receives an email from noreply.ulearning@uu.nl (check spam folder if necessary) with a link to the course environment and a username and password.
2. The participant clicks the link and reaches the ULearning login page, then chooses the left yellow button ‘login with username.’ Next, enter
3. the provided username and password. Please check the following tips if this doesn’t work:
   1. Tip 1: Type the password manually rather than copying it from the email.
   2. Tip 2: Select ‘forgot password’ to receive a new email with a new password for hopefully successful login.
   3.If you don’t receive the email, please send a message to ulearning-support@uu.nl.